Fort Pierce Utilities Authority is dedicated to not only providing reliable utility services at a low cost, but we also strive to meet the demands of customers with a friendly attitude. It’s our mission: “To provide our customers with economical, reliable, and friendly service in a continuous effort to enhance the quality of life in our community.”
FPUA’s service and administrative departments include: Customer Service, Finance, Information Technology Services, Human Resources, Safety, Facilities and Communications. These departments coordinate with one another to provide optimum performance of services with minimal inconvenience to our customers.
We continually provide our Customer Service staff training specific to their jobs and cross training in other areas, so that each employee is familiar with all of Customer Service responsibilities to meet our customer’s needs. We generate prompt, accurate utility billings and maintain reliable records of services received, meter readings and billings.
We know that we are directly accountable to you – the customer-owner. We take a conservative approach when it comes to purchasing – whether it be our natural gas or power or office products. We purchase most of our products used in the normal operation of business in bulk to reduce the cost of these items.
In 2005, we took a big step forward and converted our utility computer software system in our financial and customer service management modules. Among other things, this new system gives us the ability to perform inquiries much faster, which speeds up our service to you.
As a result of the software conversion, FPUA now has the ability to offer budget-billing. Quick Pay and AutoPay are services which we provide to make paying your bill easier. With Quick Pay, you can call in and pay your bill over the phone with a check or credit card or use the Internet online Quik Pay feature. With AutoPay, you can sign up for hassle-free automatic bill payments deducted from your banking account or credit card each month.
Our promise to you is to continue to be your friendly, hometown utility providing reliable and economic utility service.