FPUA will re-open the Customer Service Lobby on Wednesday, May 20, 2020 at 9:00 am. To protect the health and safety of FPUA customers and staff, protective measures will be in place, including social distancing.
Protective measures include:
> Customers must enter doors on the east side of the building and exit doors on west side of the building.
> Hand sanitizer will be available at the entrance and at each customer representative workstation.
> Protective Plexiglas shields have been installed on all customer service workstations and at the receptionist desk.
> Customers must to stay behind the Plexiglas shields at all times and are asked to not touch the Plexiglas.
> A maximum of 6 customers will be permitted inside the lobby at one time.
> Please limit one person per account.Social distancing lines will provide easy travel lanes to a customer service representative or Kiosk.
> All check, credit card, and exact cash payments MUST be paid at a Kiosk or the drive-thru window. A cashier will be available for customers that require cash back.
> Customers must maintain a six-foot social distance to help protect the safety and health of other customers and staff.
> To minimize wait time, customers can schedule an in-person appointment by calling 772-466-1600, ext. 3900.
As a reminder, there are a variety of other options available to pay utility bills and request account services that do not require a visit to the Customer Service lobby including:
· www.fpua.com (payments and account services)
· Outdoor Kiosk
· Off-site payment locations
· Drive-thru window
Thank you in advance for your patience as we work diligently to protect the safety and well-being of all customers and staff. For additional information please call FPUA Customer Service at 772-466-1600, ext. 3900.